Overview
The Zen Therapist App is a dedicated platform for wellness professionals working with Zen App, enabling therapists to manage bookings, update schedules, and connect with clients across Cambodia, Thailand, and Vietnam. My role as the product designer was to create an intuitive and efficient interface that empowers therapists to streamline their workflows and enhance service delivery.
Objectives
Simplify booking and schedule management for therapists.
Provide tools for real-time communication with clients.
Ensure the app is easy to navigate, even for non-tech-savvy users.
Reflect the premium and professional brand identity of Zen App.
Process
Research & Analysis
Conducted interviews with therapists to understand their daily workflows and challenges.
Analyzed competitors’ apps for insights into service management tools.
Defined key user personas, focusing on freelance and employed wellness professionals.
User Flow & Wireframing
Designed user flows emphasizing quick access to bookings, schedules, and client information.
Created wireframes to map out essential features like availability updates and earnings tracking.
Iterated designs based on stakeholder feedback and usability testing.
UI/UX Design
Designed a clean, professional interface with intuitive navigation to minimize learning curves.
Used Zen App’s branding elements to maintain visual consistency across platforms.
Integrated visual cues and notifications to help therapists stay organized.
Testing & Iteration
Conducted usability testing with therapists in Cambodia, Thailand, and Vietnam.
Addressed feedback on workflow efficiency, such as quicker navigation to booking details.
Optimized for mobile responsiveness to accommodate various device sizes.
Collaboration & Handoff
Provided detailed design specifications and assets for the development team.
Supported the team during development to ensure accurate implementation.
Key Features
Booking Management: View and manage bookings with real-time updates.
Availability Scheduling: Easily update availability to sync with Zen App.
Earnings Dashboard: Track earnings and payouts with clear visual summaries.
Client Communication: Integrated messaging system for seamless communication with users.
Multi-Language Support: Localization for Khmer, Thai, Vietnamese, and English.
Reflection
Designing the Zen Therapist App was a rewarding experience that required balancing functionality and ease of use for a diverse group of wellness professionals. The project underscored the importance of user research and iterative design in creating solutions that meet real-world needs.
